Social Media Employee Guidelines


We recognize that many of our employees use social media tools as another way to connect with customers and share information about Nordstrom.

Whether or not you are acting on behalf of Nordstrom, or using your personal social media accounts or blogs to talk about our products or our business (e.g., projects, promotions, sales, events and initiatives), always use good judgment and follow these guidelines:

  • To use Nordstrom-owned social media accounts, our logos and/or Nordstrom photo/video on behalf of Nordstrom, you must be approved and trained. Contact your store's Social Media lead or the Corporate Social Media Team if you have questions.

  • Don't post sensitive, private or confidential company information (e.g., unannounced product launches and promotions, internal sales results, company strategy, pricing information or comparisons).

  • Respect customer privacy. Never give out personal customer information (e.g., personal addresses, phone numbers or credit card information) or add information you receive from social networking to Personal Book or other Nordstrom tools.

  • Don't post photos of or make negative comments about our customers and do not share details about customer visits—both private and public figures—without their permission (unless it is a marketed personal appearance for the Company).

  • Don't post comments about a coworker, customer or vendor that could be perceived as harassing, threatening, retaliatory or discriminatory.

  • You may be legally responsible for the content you post, so respect brands, trademarks and copyrights.

  • Follow terms and conditions for social networking sites.

  • Comply with our Guidelines for Endorsers (see "Guidelines for Endorsers" on Nordstrom.com) by disclosing your Nordstrom affiliation and noting that the views expressed are your own.

  • Ensure your posts do not create a real or perceived conflict of interest (see the Conflict of Interest and Improper Gifts and Payments guidelines). A conflict of interest exists if you have an interest outside of your work at Nordstrom that interferes with your job responsibilities or affects your judgment on behalf of Nordstrom. For example, accepting direct advertising or any type of compensation (including products, samples or experiences with value) from a competitor for your blog or other social media site, including other stores or online retailers, can influence how you work with that vendor, thus creating a real or perceived conflict of interest. Please consult your manager with questions.

  • If you are receiving compensation from a Nordstrom vendor, or participating in a paid affiliate program, product posts must link back to Nordstrom.com to avoid a conflict of interest.

  • Get approval from the Privacy Department for contests or promotions directed toward customers or employees.

  • Nordstrom pays for all time worked, which includes approved social media activities on behalf of Nordstrom, even if it is just a few minutes.

In addition to the guidelines above and the Code of Conduct, you must follow all other Nordstrom guidelines and expectations, including the Privacy Policy and Privacy Trainings.

What personal information does TAS collects?

The TAS may collect personal information regarding you when you voluntarily provide it to us using our Site, or any other means that We may make available to you from time to time. For example, We may ask you to provide personal information, such as your full name, mailing address, telephone number and email address if you:


  • become a Member of the TAS or renew your Membership;

  • give an TAS Membership as a gift;

  • register for a studio class, workshop, kids’ day camp, or other educational program;

  • purchase tickets to a talk, film screening or other TAS programming or special event;

  • register to receive our e-newsletters and information;

  • register for a contest or other promotion that We may offer;

  • register as a user of this Site;

  • purchase an item from the Shop at TAS online store;

  • participate in a review, survey, a consumer research panel, or similar type of activity;

  • ask to receive online information from us; and/or

  • otherwise participate in features of our Site that ask for personal information.

In addition, if you purchase a Membership, tickets, register for a studio, buy an item from the Shop at TAS online store, or otherwise request information or a promotional offering from us you may be required to provide your payment information (such as a credit card number) in order for us to process your request.

Why does the TAS collect personal information from you?

We collect personal information from you only for the purposes we identify to you at, or prior to, the time we collect such personal information. We do not require any personal information in order for you to view or navigate the Site.

Where the collection of personal information is necessary for us to provide the services you have requested you will know because the purposes for which your personal information is collected will be identified to you. For example, your name, mailing address, telephone number, fax number, e-mail address and postal code and, if necessary, financial information such as, your credit card number(s) and expiry date(s), may be collected when you purchase/renew your membership, sign up for our newsletter, register for the Site, or contact us with a question. We will not collect more information than is necessary to provide you with the services you have requested.

Does the TAS collect or use information collected from you with technology?

We will only use the personal information you provide for the purposes for which it was collected and which we disclose to you. We may collect personal information for the following purposes:


  • To fulfill all matters related to your TAS Membership, including any billing requirements;

  • To correspond with you to advise you of updates and news, to respond to your questions or comments and/or to send special features and other information related to the TAS.

  • To provide you with our email newsletters. We note that the email newsletter registration form is strictly optional.

  • To provide you with notification of TAS events and offers.

  • To carry out anyother purpose that we disclose to you at the time of collection, and to which you consent.

  • To whom will the TAS provide your personal information?

  • Subject to the following exceptions, your personal information is used solely by the TAS.

  • We will disclose personal information to third parties only as follows:


(a) to third party service providers with whom the TAS has a contractual agreement, which includes appropriate privacy standards and who do not retain, share, store or use personally identifiable information other than for the following purposes: (i) for the delivery of e-newsletters and related materials, (ii) to process credit card information for billing purposes, (iii) to perform functions such as data processing, database services or information technology support; and/or (iv) for marketing the TAS products or services;


(b) to third parties where the subject user consents to such collection, use or disclosure, or as required or permitted by law;


(c) to third parties to enforce our Site’s Terms and Conditions of Use, to protect the safety and security of visitors and our Sites, or to protect our rights, safety or property; and/or


(d) as needed if such information is requested by law enforcement agencies or if we are requested to do so by law, regulation, court order, or by a government entity.



We disclose to third parties only as much personal information as is required to perform the task they have been retained for. We will share personal information only with those who have agreed to follow policies that share our high standards of privacy protection, in compliance with the applicable law.


Some or all of the personal information that we collect may be stored or processed outside of Canada, including in the United States, whose data protection laws may differ from those in the jurisdiction in which you live. As a result, this information may be subject to access requests from U.S. governments, courts, law enforcement officials and national security authorities in the United States according to United States laws. Subject to these laws, we will use reasonable efforts to ensure that appropriate protections are in place to maintain protections on the personal information that are equivalent to those that apply in Canada.

How does the TAS use the personal information it has collected from you?

The Site collects some information about you using technology. For instance, once at our Site your IP address is collected so that We may track how many visits we have had by separate devices to our Site. The IP address which we collect is often associated with the place from which you enter the Internet, like your Internet Service Provider (ISP), or your company. This information is not personally identifiable. We may use anonymous IP addresses collected through the processes described above to analyze trends, run and improve the Site, and gather anonymous demographic information for aggregate use.


We also use a feature called “cookies” which identifies your browser to us each time you visit our Site. None of the information collected through the use of Cookies is personally identifiable. We may use and disclose this aggregate information to affiliates and other third parties to measure the use of our Site and to improve our Site.

Most web browsers will permit you to disable cookies. If you wish to disable cookies, refer to your browser Help menu to learn how. Please note that if you disable cookies, you may be unable to access some features on this Site.

We may also use a technology called a clear gif to collect aggregate data regarding access to our newsletter; however, we do not collect personal information regarding readers in this manner.

Does the TAS collect personal information from children?

We are committed to protecting the privacy of children under the age of 13. For that reason, we never knowingly solicit, collect, store or disclose information via our Site from children under 13 years of age and, no part of our Site is structured to be directed to individuals under the age of 13. If a child under the age of 13 wishes to disclose to us personal information, he/she must provide us with his/her parent’s or legal guardian’s e-mail address so that we can obtain express consent from them. If a child has already provided us with personal information, his/her parent or legal guardian may contact us using the contact information provided below, for the purpose of correcting or deleting such information. We encourage parents of children under the age of 13 to regularly check and monitor their children’s use of e-mail and the Site.

Links and disclaimer of linked sites

Please note that once you have clicked on a link on the Site, you may leave the Site to a website which is no longer under the control of the TAS. Please be aware that TAS is not responsible for these third party websites and that this Policy no longer applies. This Policy applies only to personal information collected on this Site. We encourage you to read the terms and conditions and privacy policy of any third party website that you visit.

What type of security does the TAS provide?

We regard the security of personal information to be of paramount importance. As such, We have taken technical, contractual, organizational and physical security steps to protect the personal information collected from you on the Site with a level of security appropriate to the sensitivity of the personal information collected. Personal information we collect is maintained with the source of the information in Moncton, NB, and may be stored on servers located in the United States. Only our authorized employees who require access to your personal information in order to fulfill their job requirements will have access to your personal information. Your TAS profile information is protected by a password for your privacy and security. To protect against unauthorized access to your password and to your computer, sign off once you have finished using a shared computer. Our security measures are periodically reviewed and updated when deemed necessary.

What about notification of changes?

The TAS reserves the right to modify or supplement this Policy at any time. If we decide to change this Policy, we will post those changes on our Site so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we may disclose it. The TAS will seek an individual’s consent if it seeks to collect, use or disclose his or her personal information for purposes other than those to which the individual has consented unless otherwise required or permitted by law.

Who do I contact with questions or concerns about this privacy policy?

If you need further assistance, or if you would like to access or correct any personal information that We hold regarding you, please contact the TAS by writing to us at the address set out below, Attention: Privacy Officer or by sending an email to info@theacornstudio.com. Please note that this Policy is with respect to the collection, use and disclosure of personal information through the Site only.