SHIPPING POLICY

 

SHIPPING

RETURN

PAYMENT METHOD

 

 

We offer the following rates for shipping:

 

CANADA:

  • FREE shipping on orders over $100.00* in Canada

  • $12.95 fee for orders below $99.99 in Canada

USA:

  • FREE shipping on orders over $150.00* in USA

  • $19.95 flat rate + $2 handling fee for orders below $149.99 in USA

REST OF THE WORLD:

  • $24.95 flat rate + $2 handling fee for every orders

 

To be eligible for a return or exchange, your item must be unused and in its original packaging with original tags. We do not offer free shipping on returns. We will not provide any reimbursement for return shipping cost as they are the sole responsibility of the customer. If an item is damaged while shipping the return, you must contact your postal service to find out your options. We are not responsible for any damage to the item when shipping the return.

 

Non-returnable items:

Gift cards, body care, food, jewelry, the acorn boxes, artworks & sculptures*

 

Step 1: Contact us via email at info@theacornstudio.com to find out if your item is eligible for a refund and/or an exchange.

 

Step 2: Mail us your refund/exchange and include a copy of the receipt.

 

Step 3: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days (depending of your method of payment company policies). If you have chosen an exchange, your new item will be shipped within 14 days (depending on availability).

Late or missing refunds (if applicable)

If you haven’t received your refund, double check your account and contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you still have not received your refund, please contact us at info@theacornstudio.com

 

Sale items (if applicable)

Only regular priced items may be refunded. ALL SALE ITEMS ARE FINAL SALE

 

Return shipping information:

We will send you the return shipping address after you contacted us. Our current address is PO. Box 60049 RPO Findlay Creek, Ottawa, Ontario, K1T0K9, CANADA

 

 

 

* Some items may be eligible for a free exchange. If the product was used or has been opened, there is good chances it will not be admissible for a return/exchange. Contact us to know your options.

 
PAYMENT METHOD
 

We use Square up as our payment processing company. All major credit cards and interact can be used to purchase on our website. Feel free to reach out to us to learn more about your options.

Taxes

We charge Ontario's 13% taxe rate.